Shipping Policy

Thank you for considering Discount Fence Supply, Inc. for your fencing project. We encourage all our valued customers to call or visit their local building department to insure their project meets local city and county zoning requirements for height and picket spacing before making the final purchase. As all products are special orders, there are no returns or credits on such products.

It is the customer's responsibility to be available at time of delivery to check all quantities of packages and damaged goods. Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition. The carrier is responsible for the delivery.

The customer or representative of the customer must be present to help unload the truck. Bufftech sections come broken down due to ease of shipping and will be delivered on pallets. Delgard and Jerith sections come pre-assembled and could have as many as six sections per box and also be palletized. These pallets can be 'broken down' for hand unloading for those who do not have fork lift capabilities. Residential deliveries would require hand unloading which is the customer’s responsibility. The delivery driver may assist, but is only required to get the load to his tailgate for unloading by you. This applies to common carrier deliveries, not UPS or other special service small package delivery companies.

We deliver by UPS, Airborne Express, or US mail at our discretion, unless you request otherwise. Other carriers must ship packages that are too large for these carriers.

Damage discovered after delivery must be reported directly to the delivery carrier immediately. The delivery carrier will want to inspect packages; goods and all shipping containers before a claim can be made. After inspection a claim must be filed, which includes the following documents:

• Original bill of lading
• Copy of paid freight bill
• Original invoice
• Repair or replacement invoice
• Inspection report
• Packing list

Make all claims promptly. Most carriers will not consider claims after 48 hours from the date of delivery. Do not deduct losses from your Discount Fence Supply, Inc., while awaiting adjustment of the claim, as we can not be responsible for safe delivery.

Do not return goods to Discount Fence Supply, Inc. without first securing written permission from us. Do not instruct the carrier to return shipments when they arrive.

Discount Fence Supply, Inc. will assist you in anyway possible to collect loss or damage claims from the carrier. We are not responsible for filing claims, cost of replacement materials or the freight charges for shipping of replacement parts or materials.